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DANA deposit and withdrawal

DANA is one of the fastest payment rails on erek ayam. To deposit, log in to your account, navigate to the Deposit page, and select DANA. Enter a descriptive amount (typically our welcome offer to our welcome offer per transaction), and we generate a DANA payment link. Open DANA on your phone, scan the QR code or click the link, confirm the amount, and authorize with your PIN. The credit arrives in your erek ayam account within subject to verification. For withdrawal, go to the Withdrawal page, select DANA, and enter the amount. We process the request within subject to verification, and DANA typically settles the funds to your linked bank account within subject to verification after that. DANA fees are absorbed by erek ayam on both deposit and withdrawal, so you receive the full amount requested. Account verification (ID check) is required before your first withdrawal; we complete this during account setup.

OVO and GoPay usage

OVO and GoPay operate similarly on erek ayam. For OVO deposits, select OVO on the Deposit page, confirm the amount (our welcome offer–our welcome offer per transaction), and authorize via your OVO app. Credit arrives within subject to verification. OVO withdrawals settle within subject to verification after approval. GoPay deposits follow the same process and settle within subject to verification; withdrawals take subject to verification after our system approval. Both services require account binding (linking your phone number to your OVO or GoPay account) before use. If you have not linked your payment account yet, erek ayam displays a setup guide during your first transaction. KYC verification (ID check and phone confirmation) applies to both; we complete this automatically during account creation unless we need additional documents. Typical processing windows are subject to verification. Fees on both deposit and withdrawal are covered by erek ayam.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are available for deposit and withdrawal on erek ayam. On the Deposit page, select "Bank Transfer," then choose your preferred bank (BCA, Mandiri, BRI, or BNI). We generate a unique virtual account number valid for 24 hours. Transfer the requested amount from your bank app to this VA number using your personal bank's transfer feature. The deposit credit arrives in erek ayam within subject to verification after your bank processes the transfer. For withdrawal, select your bank on the Withdrawal page and enter the amount. Our system sends a VA code to your registered email. Log in to your bank app, transfer the amount from your personal account to the provided VA, and the funds settle back to you within 1–2 business days (next-day or same-day depending on your bank's processing speed). No additional fees are charged for bank transfers on erek ayam. Minimum transfer amounts vary by bank but are typically our welcome offer or our welcome offer. Account verification is completed during initial setup; no additional KYC is needed for subsequent transfers from the same account.

Fees, limits and verification

erek ayam charges no deposit or withdrawal fees on any supported payment method — all charges are absorbed by the platform. account preferences per transaction range from our welcome offer (minimum) to our welcome offer (maximum), depending on your payment method and account history. Daily account preferences are not enforced; you can make multiple deposits in a single day as long as each transaction stays within the per-transaction range. Withdrawal minimums are typically our welcome offer; daily withdrawal limits are not published, but we process requests sequentially based on approval. Account verification (KYC) is required before your first withdrawal: we ask for a clear ID photo (passport, driver's license, or national ID) and phone confirmation. Verification takes subject to verification during standard operating hours. If we cannot verify your identity from the first submission, we notify you via email with specific guidance on resubmission. Repeat verification is not required for subsequent withdrawals from the same account unless you change your registered email or phone number.

Resolving a stalled transaction

If a deposit does not arrive in your erek ayam account within subject to verification after payment initiation, the funds are likely held by your bank or payment provider. First, log in to erek ayam and navigate to your transaction history to check the status — it should show "pending" or "under review." Next, check your bank or payment app (DANA / OVO / GoPay account) to confirm the debit was processed. If the money left your account but has not credited erek ayam, contact our support team via the Help Centre with your transaction reference number (a unique ID provided by your bank or payment app). We escalate the request to the payment provider to trace the funds, a process that typically takes 2–4 hours. Most stalled deposits resolve automatically during this window. For withdrawals that are delayed beyond the stated processing window, contact support immediately with your withdrawal request ID. We review our system logs to identify bottlenecks — common causes are pending verification (which we can expedite) or payment-provider maintenance (which requires waiting for the provider's system to come back online). We commit to a response within 4 business hours for all escalations.